We're passionate about Experience and believe that we can design for it. Your Customer Experience is a reflection of your Organizational Experience — we're here to connect the two.
ORGANIZATIONAL EXPERIENCE | CUSTOMER EXPERIENCE | DESIGN LEADERSHIP
Design your ideal Organizational Experience
Organizations that value the experience of both their employees and customers actively seek alignment to foster a culture of engagement at every level.
the ways we engage
Culture is how we behave — the decisions we make. Employees are seeking a culture where they fit and can thrive. We make sense of the components of employee experience which are naturally at the lifeblood of your organization. Applying design to improve your employee experience benefits your business, your leaders and your employee’s health and wellbeing. Science shows creating a psychologically healthy and safe workplace helps on a neurological level — this translates to social and emotional health and of course enhanced productivity.
- Creating socially and psychologically safe workplaces to promote creativity and innovation.
- Redesigning systems and processes to streamline workflow.
- Co-creating pathways for collaboration across functional silos.
All experiences begin with expectation-setting. We help you take a designful approach to recruitment, onboardoing, and talent development.
- Identify Employee pains, goals, & needs.
- Map employees journey through your organization.
Feeling included is a crucial variable for cultures with a great employee experience. We work with your team to co-create the team culture which best aligns with your values.
The organizations that are built to last are those who have a consistent focus on developing leaders. Leaders exist at all tiers of the organization — the key factor is identifying the right leaders for the right time. Some leaders are born - most are developed. Great leaders articulate their vision and strategy in a way that is compelling and meaningful to their teams. They understand each person is unique and they adapt their leadership approach based on what motivates each person.
- Know your strengths.
- Uncover your blind spots.
- Narrow your focus on what matters most.
- Create an intentional experience for those around you
Leadership Assessments are the beginning of a journey towards growth and better outcomes. They allow you to see yourself in a new way and to accelerate your effectiveness across your leadership cohort and your team.
Leadership Coaching is the secret tool for many great and resilient leaders. These leaders accomplish more, they attract and retain top talent and they proactively engage change rather than resisting the inevitable.
Leadership Development Programs are the strategic tool for organizations who value the long-term benefits that result from investing in their employees. We like to say that while some leaders are born that most are developed.
It's true that culture eats strategy for breakfast. It's also true that building and maintaining a resilient, welcoming culture requires focus on people, process, and your context. Great organizations are grounded in a well-defined culture and explicit values. Within these organizations are strong leaders, who set the tone and role model the right behaviors. Employees find the vision, values and goals clear and meaningful. Employees are empowered because they understand how their work contributes to the organization’s success. As a result, successful organizations are more profitable, leverage their talent to innovate and are more resilient to the constant change and uncertainty of today’s global market.
- Set strategic priorities and define your organizational values.
- Acknowledge the gaps between your desired and current Organizational Experience.
- Dig into the hard work of aligning your organization by better understanding who your people are and what makes them tick.
- Uphold your culture by hiring and promoting for culture fit.
Organizational Culture Assessments give comprehensive, clear-eyed views of where your organization is today and what your people would like to see it become.
- Assessment for Fit
- Organizational Culture Profile
Aligning Culture and Strategy establishes a bedrock from wich great organizations thrive. This approach drives authentic interactions and creates an environment of connected and empowered employees.